Shipping & Returns

COVID-19

We are closely monitoring and following the advice published by both the World Health Organisation and UK Government. Our shipping partners, DPD, are in turn following the same advice and recommended practices. Due to the ongoing pandemic please note that there may be small delays in dispatch, shipping and customs.

Shipping

We are currently offering free U.K. shipping on all orders over £250.
Items are dispatched twice weekly.
UK deliveries are dispatched twice weekly utilising DPD. You will be provided with a tracking number upon collection from our partners.
International orders are dispatched twice weekly utilising Royal Mail International Tracked. You will be provided with a tracking number upon dispatch.

Pick up in Store

We offer a complimentary pick up in store service from our storefront on Chiltern Street. Orders will be kept for a maximum of 14 days before being cancelled and refunded, unless otherwise advised by customers via special request.

Exchange and Refunds

Exchange and refunds must be conducted within 14 days of delivery, after this John Simons Apparel Company refuses the right to accept a refund or exchange. This does not affect your statutory rights. Returns must be sent tracked, with the items returned in unused condition and in their original packaging.

John Simons Apparel Company is operated by Canonbury Trading Ltd, registered in England and Wales 7219635 at Canonbury Trading Ltd, 41 Canonbury Square London N1 2AW. VAT Reg: 998 2130 85